ICMcare Pack

ICMcare provides instant peace-of-mind by offering flexible cover for your new IT hardware. This quality service provides fast, responsive on-site support and quick problem resolution at an affordable price. Choose from a range of ICMcare packs to build on your product warranty and maximise the uptime of your IT. ICMcare includes

ICM’s CoverAll support gives the ultimate level of protection for mission-critical IT systems, whether the downtime is as a result of installation, upgrade, software failure, or more extenuating circumstances such as fire, flood, data virus, sabotage or theft. With CoverAll support, the level of service is extended from ReturnToService cover to include the added assurance of a standby relocatable recovery unit in the event of a disaster. This pre-configured system is delivered direct to your site should support resolution prove impossible. ICM is experienced in the field of Business Continuity and recommends that CoverAll support forms part of a current and valid contingency plan and that scheduled tests of the plan are performed on a regular basis. ICM has a number of Recovery Centres throughout the UK which can be used for testing and contingency planning. Business Continuity testing and consultancy are charged at normal rates.